Frequently Asked Questions
Products
What is tallow?
Tallow is a type of rendered fat derived from beef or mutton. Our tallow is sourced from grass-fed cows, ensuring a high-quality product that is rich in nutrients and beneficial for the skin.
What are the benefits of tallow?
Tallow is packed with nourishing nutrients such as vitamins A, D, E, and K, which are essential for healthy skin. It helps to moisturize, protect, and repair the skin barrier, making it an excellent choice for various skin types.
Where does your tallow come from?
Our tallow is sourced from local farms that prioritize sustainable and ethical practices. We work exclusively with grass-fed cattle to ensure the highest quality and purity in our products.
What ingredients do you include in your tallow, and what are their benefits?
Our tallow products may include natural ingredients such as essential oils and botanical extracts. Each ingredient is carefully selected for its skin-loving properties, enhancing hydration, soothing irritation, and providing antioxidant protection.
Do your products contain sulfates, parabens, etc?
We do not formulate our products with any of these ingredients.
How to apply our Tallow and Lip Balms
How to use our Lip Balm:
Our eco-friendly push-up tube is simple and sustainable. Use your finger to press from the bottom and lift the balm before applying.
How to use our Tallow Cream:
Apply a pea-sized amount to clean skin. Build slowly until you find the right balance for your skin type.
How do I store my tallow product?
To maintain the quality of your tallow product, store it in a cool, dry place away from direct sunlight. It can also be refrigerated for longer shelf life. Always ensure the lid is tightly sealed to prevent contamination.
What is the shelf life of your products?
6-12 months at room temperature (60-70F ) or in the refrigerator (35-75F)
Is tallow safe for pregnant or breastfeeding women?
Yes, our tallow products are made from natural ingredients and are generally considered safe for use during pregnancy and breastfeeding. However, we always recommend consulting with a healthcare professional for personalized advice.
Can tallow be used on babies and kids?
Absolutely! Tallow is gentle and nourishing, making it suitable for babies and kids. It can help alleviate dry skin and provide moisture without harmful additives.
Can I use more than one discount code at checkout?
Our system allows one discount code per order. Please note, promotional codes cannot be used on Auto Replenishment subscription purchases.
How can I check the status of my order?
You will receive a confirmation email once your order has been placed and again once your package has shipped. The second email will contain your tracking information.
How do I modify or cancel my order?
Orders are processed and shipped promptly. While we do our best to assist with changes to placed orders, we are unable to guarantee cancellations or change.
We appreciate your understanding and apologize for any inconvenience this may cause.
Orders
Can I use more than one discount code at checkout?
Our system allows one discount code per order. Please note, promotional codes cannot be used on Auto Replenishment subscription purchases.
How can I check the status of my order?
You will receive a confirmation email once your order has been placed and again once your package has shipped. The second email will contain your tracking information.
How do I modify or cancel my order?
Orders are processed and shipped promptly. While we do our best to assist with changes to placed orders, we are unable to guarantee cancellations or change.
We appreciate your understanding and apologize for any inconvenience this may cause.
Shipping & Billing
Where do you ship from?
We ship from Charlotte, North Carolina, ensuring that our products reach you promptly and safely. We aim to provide efficient shipping options to get your skincare products to you as quickly as possible. Please allow up to 5 business days before we ship. Our products are handcrafted and made fresh to give you the best experience.
What shipping methods are available?
Within the U.S. we offer standard 4-7 business days once our handcrafted orders are processed. For customers outside the U.S. shipping will be based on the size of your order.
What forms of payment do you accept?
Our payment and financing options are listed on our home page.
Returns & Exchanges
What is your return/refund policy?
Due to the nature of our handcrafted products, we unfortunately are unable to accept returns of opened/used products.
What if my product is damaged?
We are happy to replace a damaged product with the same item. Please take a photo and e-mail it to us.
Didn't find your answer?
Do not hesitate to contact our customer service team via the button below.
You can expect a response within 24 - 48 hours.