Shipping policy
Shipping and Returns Policy
Shipping:
Origin: All orders are shipped from our offices in Charlotte, North Carolina.
Office hours: Tuesday - Friday 9:00 a.m.-5:00 p.m. EST excluding national holidays.
Processing Time: Orders typically ship within 3-5 business days once received.
Free Shipping: Orders of $100+ within the United States qualify for free UPS ground shipping.
Tracking: Once your order is shipped, tracking information will be sent to the email address you provided at checkout
Delivery: Transit days are based on the ship date and delivery zip code.
Return Policy:
New unopened products: must be returned in the condition received and with the original box and/or packaging along with your order confirmation.
Defective/damaged products: for products damaged during shipment, please accept our apologies. We will replace a damaged product with the same item. Please take a photo and email it to us at support@heddyhinton.com
Eligibility: Only products purchased from heddyhinton.com or our store in Charlotte, North Carolina can be returned to us.
Return Label: To ship your return, we provide a return label for a $5 fee. Please affix your return label to your package and drop it off at a UPS store at your convenience. The $5 price for the label will be deducted from the refund issued.
Refunds:
For returned products that follow our return policy:
- We will refund the actual purchase price for the product(s) plus any tax paid
- We will deduct any discounts and the prepaid return label fee ($5) from the refund
- The original shipping and handling charges, if any, will not be refunded.
- Once we receive and inspect the returned products, a refund will be processed within 10 business days.
- Refunds are credited to the original form of payment used when order was placed.